Frequently Asked Questions

When a person is victimized or witnesses a criminal action, the feelings of anxiety are so overwhelming that trying to look up the telephone number for the police can be an impossible task. Likewise, when a person has a sick child and does not know where to turn, or smells smoke in their home, 9-1-1 can put them in touch with people who know what to do. The universal 9-1-1 system was also created to assist children, senior citizens, and those who have problems with language. 

Call 9-1-1 for HELP when: 
You witness or are the victim of a crime. 
You smell smoke or see a fire. 
You witness or are involved in a serious accident. 
There is an emergency illness or suspected poisoning. 
When a child / senior citizen / handicapped person is lost, confused, frightened, or needs special assistance. 
There is any situation that is potentially dangerous and you are not sure who to call. 

An event or occurrence demanding immediate action; or any condition endangering or thought to be endangering life or property. (From Police Communications Guide for Dispatchers by Alan Burton, published by Dispatch Specialists, Medford, OR, dated 1984.)

Pennsylvania defines Emergency Services in Act 78 of 1990 (Public Safety Emergency Telephone Act) as: "Those services, including fire fighting, law enforcement, ambulance and medical, provided for the protection and/or preservation of persons and/or property in circumstances of immediate and significant threat of injury or harm." 

Do not use your telephone to call. Stay low, get out of the house immediately and call from your neighbor's, cell or a pay phone.
Remember that you can dial 9-1-1 from any phone for FREE. 

The dispatcher answering your 9-1-1 call will ask you several questions to ensure that we send you the proper assistance. Remember to remain calm, speak clearly and remain on the line to answer all the dispatcher's questions. All callers are asked for the following basic information:

Where do you need help - the location of the emergency.
What the problem is - what is happening.
Your name.
The address you are calling from. 
The phone number you are calling from.

A 911 address can be obtained at the Clearfield County GIS Department
230 East Market Street
Clearfield, PA 16830
(814) 765-2641 ext 5995 
ccgis@clearfieldco.org

Most of the rural areas throughout Clearfield County have been addressed using the frontage interval system. This system reserves addresses along roadways at a specific, consistent gap between numbers. The interval between address numbers is generally 10.56 feet (5.28 feet on each side). This means that each mile along the road yields 1000 addresses; 100 addresses every tenth of a mile.
This situation is analogous to the recent re-numbering of interstate exits. Initially, they were sequential. Now they reflect nearest mile-markers. The new address numbers can also give travelers an idea of distances traversed along a road.

Address numbers are assigned to each structure site. Whenever a new home, camp, business, or other addressable building is built, a new number should be assigned to the new site - no matter how close it is to an existing address number. Mobile homes need to be re-numbered if they are moved more than 10 feet. In any moving situation, residents can feel free to contact the Clearfield County GIS Department to determine if a new address number will be needed. 

Since address numbers are assigned to each structure site, no vacant lots or parcels may receive an address. To receive an address, future building sites must be marked and construction must be imminent. Whenever a new building is constructed, GIS Department staff visits the site to ensure proper mapping and address assignment.

Private lanes and drives can only be named if more than one addressable structure (home, business, etc.) exists along the lane. Names are required for private lanes and drives with more than one address. To reserve or register a name for a private lane, contact the GIS Department for more details. Inquire at your municipal office to determine responsibility for erecting a private lane name sign. Most municipalities require residents to purchase and/or install their own sign. 

This may be answered by referencing The Public Safety Emergency Telephone Act (Act 78 of 1990) which established provisions for the formation of a Statewide 9-1-1 emergency telephone system. The act is designed to provide a no-charge telephone number (9-1-1) for individuals within the Commonwealth of Pennsylvania to gain rapid direct access to emergency aid. Specifically it states, County governments are encouraged to develop 9-1-1 enhanced system plans to the greatest extent possible. 

The older 9-1-1 system in place at Clearfield County was funded totally by the County of Clearfield through real estate tax revenues. Instead of paying for a 9-1-1 Enhanced System from the county real estate taxes, Act 78 of 1990 allows a contribution rate to be established by each county based upon the non-recurring costs, maintenance costs, and operational costs to provide 9-1-1 service. The contribution rate is determined by the classification of each county. Clearfield County is a Sixth-class County and Act 78 of 1990 allows a contribution rate not to exceed $1.50 per line per month to be assessed against a telephone subscriber and collected by the telephone company.

The fee is identified on each telephone bill by the wording "Public Safety Emergency Telephone Act (9-1-1) Fee $1.50".

No, you will only be charged on the number of telephone lines (different numbers) into your home. 

Yes, in the case of Centrex or similar multiple line subscribers, except PBX subscribers, Act 78 of 1990 allows for a price break depending on the number of lines. Lines 1-25 at the full approved contribution rate. Lines 26 through 100 at 75% of the approved contribution rate; lines 101 through 250 at 50% of the approved rate; lines 251 through 500 at 20% of the approved rate; and for lines 501 or more at 17.2% of the approved rate.

Yes, the contribution rate is determined by the total non-recurring, maintenance, and operational expenses for providing a 9-1-1 Enhanced system divided by the present number of access lines, adjusted for Centrex. (An access line is defined as each dial tone line or PBX trunk group member.) Eighteen dollars ($18.00) is the maximum annual 9-1-1 contribution rate amount allowed under Act 78 of 1990 and that is the amount used in Clearfield County. The annual amount ($18.00) is then divided by twelve months to obtain the monthly contribution rate of $1.50 per access line which appears on your telephone bill. 

This mechanism of payment was evaluated by the legislature and was found to be inadequate and defeated the purpose of 9-1-1 services. The intent of the act was to make available to all citizens and visitors in Pennsylvania an easy to remember three digit telephone number to allow persons in an emergency, who are under considerable stress, to easily access the Emergency Communication Center at a reasonable cost. Very high service charges or a significant shortfall in paying for Enhanced 9-1-1 service would result if charges were made on an as needed basis or per call. That would have a negative impact on low and moderate income households and those persons on a fixed income. 

No, this funding method for providing 9-1-1 service is not unique to the Commonwealth of Pennsylvania. As of 1992, 37 other states were using a telephone access fee. 

The utilization of CAD and GIS (Geographic Information System) with an Enhanced 9-1-1 system allows for the most rapid dispatch of appropriate emergency services to the call for help from the citizens and visitors in Clearfield County. The Enhanced 9-1-1 system provides the location of the caller to the CAD system which will provide the dispatcher with a listing of emergency equipment to send to the caller s location. Additional information like previous calls at the same address, standard operating procedures for the type of call or complaint entered by the call taker, priority listing of calls in the event of multiple calls during natural or technological emergencies, and automatic replacement of units that are out-of-service may be accomplished through the CAD system. Various print-outs and record keeping tasks that were previously done on hand written documents, cards and notes are incorporated in the CAD and Enhanced 9-1-1 system.

With the GIS installed it receives the location of the call at the same time as the dispatcher from the CAD system. The GIS will provide the dispatcher with a visual display of the actual location of the call along with a display of the surrounding area from information provided by the tax assessment office, recorder of deeds, planning commission, emergency management agency, utilities, and other agencies in Clearfield County. The dispatcher will have the capability of accessing additional information about the location such as disabled persons that live near the area that may have to be evacuated. GIS can also provide the best route of travel to a location based on the location of the incident and the location of the emergency equipment or the location of the nearest water source from ponds, streams or hydrants. Many other features of the GIS will be able to assist the dispatcher such as information obtained from fire departments for various buildings about utility shut-offs, sprinkler connection locations, floor plans, heights of buildings, and many others.

Present products of GIS are helping in the creation of the Master Street Address Guide (MSAG) which is an integral part of the Enhanced 9-1-1 system database. The MSAG contains all streets and address ranges of telephone subscribers within Clearfield County. The MSAG creation and validation involves the cooperation of all municipalities and telephone companies in Clearfield County in addition to various county agencies. The telephone company provided the initial information to the county for all telephone subscribers and Clearfield County validates and assigns an Emergency Service Number (ESN) to each unique jurisdictional area and updating the information on a continual basis when new roads are constructed or names changed.